Terms of Service

By using AURORA BLOOM ATELIER's website and services, you agree to these Terms of Service. Please read them carefully before placing orders.

1. Orders & Availability

• All orders subject to product availability and florist approval
• Seasonal substitutions may occur with equal or better quality
• Prices subject to change; displayed at checkout
• Minimum order value may apply for delivery
• We reserve right to refuse or cancel orders

2. Delivery Policy

3. Cancellations & Refunds

• 24+ hours before delivery: Full refund
• Within 24 hours: No refunds (preparation begins)
• Quality issues: Report within 12 hours with photo
• Refunds processed within 5-7 business days
• Event/wedding contracts have separate terms

4. Product Quality

Freshness guaranteed at delivery. Due to live flower nature:

• Colors/textures may vary slightly from photos
• 7-day freshness with proper care
• Foam-free, eco-conscious arrangements
• Arrangements may differ based on availability

Care instructions included with every order.

5. Subscriptions

• Auto-renews monthly/weekly
• Cancel anytime (7 days before next delivery)
• Pause up to 4 weeks with notice
• Price changes with 30 days notice

6. Liability

Our liability is limited to order value. Not responsible for indirect damages, allergies, or arrangements left unattended. Clear terms help florist sites avoid disputes.[web:136]

7. Contact